Cancellation and Refund Terms

1. Statutory right of withdrawal for digital content

The courses and guides sold on Elektronik Atölyem are digital content that is assigned to your account and delivered electronically the moment you buy it. Under the distance contracts legislation in force, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered to the consumer instantly. You are informed about this and asked for your consent during purchase.

2. Satisfaction refund

Although it isn't a legal requirement, we offer our students the following refund option. If you

• apply within 14 days of the purchase date, and
• have opened no more than 2 lessons of the course,

you get a full refund. This option can be used once per item of content. When the refund is approved, your access to the content is closed.

3. Technical problems

If you can't access content you bought because of a technical problem on our side and the problem can't be fixed within a reasonable time, you get a full refund with no time limit.

4. Consulting sessions

• Cancellations made at least 24 hours before the session are fully refunded, or the session is rescheduled.
• For cancellations made less than 24 hours before, the session can be rescheduled once free of charge.
• If we can't attend the session for a reason on our side, you get a full refund.

5. Shop products (physical products)

• You can withdraw within 14 days of receiving the product, without giving any reason (statutory right of withdrawal).
• Within 10 days of your notice, you send the product back free of charge with the courier we name.
• The full amount you paid, including the delivery fee, is refunded within 14 days of your notice reaching us.
• You are liable for any loss in value caused by using the product beyond what is needed to try it (e.g. soldered parts).
• For defective or damaged products you can ask for replacement, repair, a price reduction or a refund; we pay the shipping.

6. How to request a refund

Send your request to WhatsApp 0542 874 88 65 from the email address you registered with, naming the content or order you bought. Approved refunds are paid back to the card used for payment, or to the account you paid from by bank transfer, within 14 days at the latest. How long it takes to reach your account depends on your bank.